Workplace ESL for Hotels

In the hospitality industry, customer retention is the goal. When a resort, hotel or restaurant staff is able to communicate with guests and other co-workers in an efficient manner, the overall guest experience is significantly improved.

With Workplace ESL Solutions’ course designed specifically for hotels, your staff will be well on their way to greater levels of workplace confidence, enhanced communication skills, and feel they are an integral part in the overall guest experience.

Who Will Benefit From This Course and How?

Entry level employees (public area cleaners, housekeepers, kitchen staff) - they will be better able to communicate in English with co-workers, customers, guests and supervisors
Customers and Hotel Guests - they will get their questions answered and problems solved
Supervisors - they will be more efficient because their employees can accurately communicate in English about situations and problems
Employee's Family - Their household will benefit from a parent or spouse who is able to speak English with more confidence

Students Completing This Course Will Be Able To:

Greet customers
Answer questions
Give information
Report problems and emergencies
All in English!

Course Duration:

20 to 30 hours of practical and participatory classroom instruction

Associated Texts and Study Materials:

Hotel English textbook and other customized materials developed from Workplace ESL’s needs assessment

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After 10 weeks, there was a major change in housekeeping employees confidence and ability to speak English to customers and co-workers.

Director of Housekeeping
MGM Grand Hotel & Casino

“...an excellent job developing curriculum, training volunteers, reviewing electronic and Internet resources and providing professional development for the Nevada Literacy Coalition.”

Literacy Coordinator
Nevada Literacy Coalition

"instrumental in raising the level of customer service and teamwork .... Starting with an in-depth needs analysis and department interviews, through their custom-designed curriculum and follow-up, the services were innovative, intensive... and fun!

Training &
Development Specialist
Harveys Resort Hotel & Casino