General Workplace ESL

Effective communication between co-workers and managers is key for building a productive and efficient workplace with motivated employees.

Through our Workplace ESL course, your company will see immediate benefits as employees will emerge from this course with enhanced English communication skills and the ability to communicate with a wider range of people: from co-workers to other employees and customers.

Additionally, employees who feel they are being heard will not only have a higher level of confidence in the workplace but also tend to excel and contribute further to a company’s goals.

Who Will Benefit From This Course?

Employees - they will be better able to communicate in English with co-workers, customers, guests and supervisors
Supervisors - they will be more efficient because their employees can accurately communicate in English about situations and problems
Customers - They will enjoy a more speedy resolution to their concerns by a staff comfortable with conversing in English

Students Completing This Course Will Be Able To:

Greet customers
Ask and answer questions regarding their job
Report accidents and emergencies applicable to their job
Report problems with machinery
Discuss personal problems and/or other work situations with management
All in English!

Course Duration:

20 to 30 hours of practical and participatory classroom instruction

Associated Texts and Study Materials:

Hotel English textbook and other customized materials developed from Workplace ESL's Needs Assessment

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After 10 weeks, there was a major change in housekeeping employees confidence and ability to speak English to customers and co-workers.

Director of Housekeeping
MGM Grand Hotel & Casino

“...an excellent job developing curriculum, training volunteers, reviewing electronic and Internet resources and providing professional development for the Nevada Literacy Coalition.”

Literacy Coordinator
Nevada Literacy Coalition

"instrumental in raising the level of customer service and teamwork .... Starting with an in-depth needs analysis and department interviews, through their custom-designed curriculum and follow-up, the services were innovative, intensive... and fun!

Training &
Development Specialist
Harveys Resort Hotel & Casino